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💬 Help & Support

We're Here to Help

Need help with PalateCru, have a feature idea, or discovered a bug? Let us know.

✉️

Email Support

Our team typically responds within 24 hours.

Contact palatecru.app@gmail.com
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Beta Tester Circle

Questions about iOS TestFlight or Google Play closed testing tracks.

Email palatecru.app@gmail.com

Frequently Asked Questions

1. What is PalateCru?

PalateCru is your private culinary vault and social taste companion. It combines a 5-dimension sensory flavor radar (Palate DNA) with a private offline-first dining journal and real-time multiplayer dining lobbies to eliminate group dining debates.

2. How does the Dining Lobby work? Do my friends need the app?

No! Only the lobby host needs the PalateCru app installed. When you start a Dining Lobby, the app generates a unique QR code and web link (palatecru.app/lobby?room=...). Your dinner companions can simply scan the QR code with their phone camera to open our Web Guest Swiper in any mobile browser—no downloads or sign-ups required.

3. Where is my dining data stored?

By default, your personal restaurant reviews, dish ratings, private notes, and photos are saved in a local SQLite database directly on your mobile device. Your private culinary vault stays on your phone unless you choose to share a restaurant card to your Crew Feed or start a multiplayer lobby.

4. Can I retake the Palate DNA Quiz?

Yes! In the mobile app, navigate to the DNA tab and tap "Retake Palate Quiz" at any time. Your flavor archetype, radar chart, and culinary flair will update immediately.

5. How do I delete my account and data?

In compliance with Apple App Store Guideline 5.1.1(v) and Google Play user data safety standards, PalateCru provides direct self-service data deletion:

  • In-App Deletion: Open Settings > Data Reset > Delete Account & Cloud Profile. This immediately purges your @handle, avatar, and synced records from our cloud database and wipes your local journal.
  • By Email: Email palatecru.app@gmail.com with your @handle and we will permanently delete all cloud-associated records within 30 days.

6. Reporting Bugs or Inappropriate Content

If you encounter an issue or objectionable user-generated content in the community feed:

  • Use the in-app Report or Feedback modal in Settings > Send Feedback & Suggestions.
  • Or email us directly with screenshots and details at palatecru.app@gmail.com.

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